Returns & Exchanges
Your satisfaction is our priority. We offer a simple, hassle-free return and exchange process for all BASHI jewelry.
Return Policy
You may return unused jewelry within 7 days of delivery for a full refund or exchange. Items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by the original receipt or order number
Non-Returnable Items
- Items that have been worn, resized, or altered
- Earrings (for hygiene reasons) — unless defective
- Custom or personalized orders
- Sale items marked as final sale
How to Return
1. Contact us on WhatsApp or email within 7 days of delivery with your order number and reason for return.
2. We will arrange a pickup or provide a courier address for you to ship the item back. Return shipping is at your own cost for change-of-mind returns; if the item is defective, wrong, or damaged, we cover return shipping (see Defective Items below).
3. Once received and inspected, your refund or exchange will be processed within 3–5 business days.
Refund Methods
| Payment Method | Refund Method | Timeline |
|---|---|---|
| Cash on Delivery | Bank transfer / EasyPaisa | 3–5 business days |
Defective Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery with photographs. We will replace or refund the item at no cost to you, including return shipping.